Trustworthymymar
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Privacy Policy

Last Updated:

Effective Date:

1. Introduction

Trustworthymymar ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and applicable Austrian data protection laws.

2. Data Controller

Company Name: Trustworthymymar

Address: St. Magdalener Str. 105, 9524 Villach, Austria

Email: info@trustworthymymar.world

3. Information We Collect

3.1 Personal Data

We may collect the following types of personal data:

  • Name and contact information (email address, phone number, postal address)
  • Order and transaction information
  • Communication preferences
  • Information provided when contacting our customer service

3.2 Automatically Collected Data

When you visit our website, we may automatically collect:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on pages
  • Referring website addresses
  • Cookies and similar tracking technologies (see our Cookie Policy)

4. How We Use Your Data

We use your personal data for the following purposes:

  • To process and fulfill your orders
  • To communicate with you about your orders and inquiries
  • To provide customer support
  • To improve our website and services
  • To comply with legal obligations
  • To prevent fraud and ensure security
  • For marketing purposes (only with your consent)

5. Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity: To fulfill our contract with you (processing orders)
  • Legal obligation: To comply with applicable laws and regulations
  • Legitimate interests: To improve our services and prevent fraud
  • Consent: For marketing communications and non-essential cookies

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with:

  • Service providers who assist in operating our website and processing orders
  • Payment processors for transaction processing
  • Shipping companies for order delivery
  • Legal authorities when required by law

All third parties are contractually obligated to protect your data and use it only for specified purposes.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Generally:

  • Order data: 7 years (for tax and accounting purposes)
  • Customer service communications: 3 years
  • Marketing data: Until you withdraw consent or opt-out
  • Website analytics: 26 months

8. Your Rights

Under GDPR, you have the following rights:

  • Right of access: Request a copy of your personal data
  • Right to rectification: Correct inaccurate or incomplete data
  • Right to erasure: Request deletion of your data ("right to be forgotten")
  • Right to restrict processing: Limit how we use your data
  • Right to data portability: Receive your data in a structured format
  • Right to object: Object to processing based on legitimate interests
  • Right to withdraw consent: Withdraw consent for marketing at any time

To exercise these rights, please contact us at: info@trustworthymymar.world

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for data transmission
  • Secure server infrastructure
  • Regular security assessments
  • Access controls and employee training

10. International Data Transfers

Your data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure adequate protection through appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

13. Google Ads Compliance

This website and its advertising comply with Google Ads policies for dietary supplements. We operate in Austria and adhere to Austrian and European Union regulations regarding dietary supplements, including:

  • No medical claims or guarantees of specific health outcomes
  • Clear disclosure that this is a dietary supplement, not a medicine
  • Transparent information about ingredients and usage
  • Compliance with EU Food Supplements Directive (2002/46/EC)
  • Adherence to Austrian Food Safety and Consumer Protection Act

All advertising claims are substantiated and comply with applicable laws and Google Ads policies. We do not make unsubstantiated health claims or promise specific results.

14. Contact Us

If you have questions, concerns, or wish to exercise your rights regarding your personal data, please contact us:

Email: info@trustworthymymar.world

Address: St. Magdalener Str. 105, 9524 Villach, Austria

You also have the right to lodge a complaint with the Austrian Data Protection Authority (Österreichische Datenschutzbehörde) if you believe your data protection rights have been violated.